Engage customerS. get valuable feedback.

Send Email and SMS Campaigns from Salesforce Sales Cloud®

Connecting to your customers in a unified, consistent manner has never been easier. Multi-Channel Connector plugs in directly to Salesforce Sales Cloud and other Salesforce platform products.

Email

Triggered or scheduled email sends right from your Salesforce CRM
Delivery tracking statistics integration
Allows sending emails without worrying about volume limits
Connect to trusted third party email providers like SendGrid®

SMS Messaging

Fully compliant opt-in process
One and two-way SMS, including surveys and SMS Bots (automated conversations with customers)
Delivery and click tracking statistics integrated to Salesforce
Escalate inbound SMS responses to enable your team to take action immediately
Connect to third party well-known SMS providers like Twilio®

Survey Integration

Create online surveys in Survey Monkey® and invite customers via SMS or email
Real-time integration of customers’ responses to survey questions
Escalate survey responses to enable your team to take action immediately
Survey results integrated with Salesforce for measuring and tracking in one single platform

EASY SETUP

Multi-Channel Connector is a custom app built by Cobalto for the Salesforce platform. Cobalto’s experts install the app plug-in in your Salesforce product and configure available connections to email, SMS and on-line survey providers. To setup the app, existing Salesforce platform customers do not require additional Salesforce products. If you are new to Salesforce, Cobalto can help you get started quickly.

End-to-End managed digital marketing solution.

Faster implementation and ROI.

pilot campaigns and proof of concept.png

Great for pilot campaigns and proofs of concept.

BENEFITS

Support a customer-centric and omni-channel communication strategy by extending the capabilities of your Salesforce CRM. Create customer journeys across all channels while maintaining consistency and visibility. Take immediate action on satisfaction survey results. All channels and information are secured and comply with privacy best practices.